Introduction

Welcome to FixFreezer.com ("FixFreezer," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website at https://fixfreezer.com (the "Website") and use our freezer repair matching services (the "Services").

We take your privacy seriously. Please read this policy carefully. If you have any questions or concerns about this policy or our practices, please contact us at hello@fixfreezer.com.

What Information We Collect

We collect personal information that you voluntarily provide to us when you use our Services, express interest in obtaining information about us or our products and services, or otherwise contact us.

Information You Provide

The personal information we collect depends on the context of your interactions with us, the choices you make, and the features you use. The information we collect may include:

• Contact Information: Your name, email address, phone number, and zip code when you request a repair estimate or fill out a contact form.
• Service Information: Details about your freezer issue, appliance brand, model, and type of service needed.
• Location Data: Your city, state, and zip code to match you with local repair technicians.
• Communication Records: Records of correspondence if you contact us directly via email at hello@fixfreezer.com.

Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and your usage of the Website. This information does not directly reveal your identity but may include:

• Device Information: Your browser type, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URL, and navigation patterns through the Website.
• IP Address: Your Internet Protocol (IP) address, which may be used to derive your approximate geographic location.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect and store information. See the "Cookies" section below for more details.

How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing Our Services: To match you with qualified local freezer repair technicians based on your location, appliance brand, and repair needs.
• Communication: To contact you regarding your service request, send confirmation messages, and respond to your inquiries.
• Improving Our Website: To understand how visitors use our Website so we can improve user experience, content, and functionality.
• Analytics: To monitor and analyze website traffic, usage trends, and the effectiveness of our content.
• Marketing: To send you relevant information about freezer repair services, tips, and promotions (only with your consent, and you can opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.

How We Share Your Information

We may share your information in the following situations:

• With Service Providers: When you request a repair connection, we share your contact details and service requirements with independent, local freezer repair technicians so they can contact you about your repair needs. These technicians are independent contractors and not employees of FixFreezer.
• With Analytics Partners: We may share anonymized, aggregated data with third-party analytics providers to help us understand website usage patterns.
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or similar legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access and store information on your device. Cookies are small text files that are stored on your browser or device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting anonymous usage data.
• Functional Cookies: Remember your preferences (such as location) to provide a more personalized experience.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Website may not function properly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. In general:

• Contact form submissions and service requests are retained for up to 24 months.
• Analytics and usage data is retained in aggregated, anonymized form indefinitely.
• Communication records (emails) are retained for up to 36 months.

If you would like us to delete your personal information, please contact us at hello@fixfreezer.com, and we will process your request within 30 days.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Object: You can object to the processing of your personal information for marketing purposes.
• Right to Data Portability: You can request that we provide your data in a structured, commonly used format.
• Right to Withdraw Consent: If we are processing your information based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@fixfreezer.com. We will respond to your request within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, used, shared, or sold, and the right to request deletion of your personal information. You also have the right to non-discrimination for exercising your CCPA rights. To make a CCPA request, email us at hello@fixfreezer.com.

Third-Party Links

Our Website may contain links to third-party websites, services, or content that are not operated by us. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement commercially reasonable technical and organizational measures designed to protect the security and confidentiality of your personal information. These measures include encryption of data in transit (HTTPS/TLS), access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Children's Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under 18, please contact us at hello@fixfreezer.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our Website or by sending you an email notification.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out: