Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "user") and FixFreezer ("FixFreezer," "we," "us," or "our") governing your access to and use of the FixFreezer.com website (the "Website") and all related services, including our freezer repair technician matching service (collectively, the "Services").

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Website or Services.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Website or Services after any changes constitutes your acceptance of the new Terms.

Description of Services

FixFreezer operates a free matching service that connects homeowners, renters, and businesses with independent, local freezer repair technicians. Our Services include:

• Technician Matching: We match you with qualified, independent freezer repair technicians based on your location, appliance brand, and type of repair needed.
• Information Resources: We provide educational content about freezer repair, cost estimates, troubleshooting guides, and brand-specific information through our Website.
• Cost Calculator: Our freezer repair cost calculator provides estimated repair costs for informational purposes only.

Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Have the legal authority to enter into these Terms.
• Provide accurate and complete information when requested.
• Not use our Services for any unlawful purpose.

User Responsibilities

When using our Website and Services, you agree to:

• Provide Accurate Information: All information you provide through our Website, including your contact information, location, and description of your repair needs, must be accurate and truthful.
• Verify Technician Credentials: You are responsible for independently verifying the license, insurance, and qualifications of any technician matched through our service before allowing them to perform work.
• Direct Agreements: Any service agreement, contract, or arrangement is made directly between you and the independent technician. FixFreezer is not a party to any such agreement.
• Comply with Laws: You must comply with all applicable local, state, and federal laws when using our Services.

Independent Contractors

All freezer repair technicians matched through our Service are independent contractors. FixFreezer does not:

• Employ, supervise, or control any repair technician.
• Set pricing for repair services (pricing is determined by each independent technician).
• Guarantee the quality, timeliness, or outcome of any repair work.
• Provide warranties on repair work (warranties, if any, are provided by the individual technician).
• Assume liability for any property damage, personal injury, or other loss resulting from repair services.

We encourage you to ask each technician about their licensing, insurance coverage, warranty policies, and references before authorizing any repair work.

Cost Estimates and Pricing

Any cost estimates, price ranges, or pricing information provided on our Website (including through our cost calculator) are for informational and educational purposes only. These estimates:

• Are based on national averages and may not reflect actual prices in your area.
• Do not constitute a quote, offer, or guarantee of pricing.
• May vary significantly based on your specific repair needs, location, brand, and technician.
• Should not be relied upon as the sole basis for financial decisions.

Actual repair costs will be determined by the independent technician after diagnosing your specific issue.

Intellectual Property

All content on the FixFreezer website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of FixFreezer or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from our content without express written permission.
• Use our trademarks, service marks, or logos without our prior written consent.
• Frame or mirror any portion of our Website on any other server or internet-based device.
• Use data mining, robots, scraping, or similar data gathering tools on our Website.

Prohibited Uses

You agree not to use our Website or Services to:

• Violate any applicable law, regulation, or these Terms.
• Transmit any material that is defamatory, offensive, harassing, or otherwise objectionable.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the operation of our Website or Services.
• Attempt to gain unauthorized access to our systems, networks, or user accounts.
• Transmit viruses, malware, or other harmful code.
• Collect or harvest personal information of other users.
• Use our Website for commercial solicitation without our express written consent.
• Engage in any activity that could harm our reputation or business interests.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Indemnification

You agree to indemnify, defend, and hold harmless FixFreezer, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Website or Services.
• Your violation of these Terms.
• Your violation of any rights of another person or entity.
• Any dispute between you and a technician matched through our Service.
• Any content you submit or transmit through our Website.

Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at hello@fixfreezer.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute within 30 days of receiving your written notice.

Binding Arbitration

If a dispute cannot be resolved informally, you and FixFreezer agree to resolve any claims relating to these Terms through final and binding arbitration, except that either party may bring claims in small claims court if they qualify. The arbitration will be conducted in accordance with the American Arbitration Association's rules.

Class Action Waiver

You and FixFreezer agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Third-Party Links and Content

Our Website may contain links to third-party websites, services, or content that are not owned or controlled by FixFreezer. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that FixFreezer shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any third-party content, goods, or services.

Termination

We may terminate or suspend your access to our Website and Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FixFreezer regarding your use of our Website and Services, and supersede all prior agreements, understandings, and communications, whether written or oral.

Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us: